Bluecrest Rentals Privacy Policy

Effective date: September 30, 2026

This policy explains how Bluecrest Rentals collects, uses, and protects information for renters, rental operations, and the Bluecrest Rentals mobile app.

Information We Collect

Account and contact information such as name, email address, phone number, renter status, and app login records.
Rental information such as assigned vehicle, rental agreement status, payment status, compliance status, and support history.
Payment records such as amount due, recent payments, payment status, and Stripe customer status. Full card numbers are handled by Stripe and are not stored by Bluecrest Rentals.
Vehicle check-in information such as odometer readings, dashboard photos, interior photos, exterior photos, warning-light notes, and submission timestamps.
Vehicle issue reports such as category, description, urgency, optional issue photos, and message history.
Device information needed for app notifications, such as Expo push token, platform, device name, and app version.
Application and identity-verification information such as date of birth, driving-license images and details, selfie, gig-work proof, insurance documents, consent records, and Stripe Identity status. Stripe handles the live identity-verification session.
Luxury quote and owner-program information such as requested vehicle and dates, VIN, title and registration documents, lienholder or lessor permission, insurance declarations and policy details, availability, and verification notes.
Card authorization records such as the authorized amount, status, expiration, release, and captured amount. Stripe handles card credentials; Bluecrest does not store full card numbers.

How We Use Information

To operate active rentals, verify account status, show balances, support payments, and keep renters informed.
To maintain vehicle condition records, schedule support, track odometer-dependent maintenance needs, and respond to reported issues.
To provide rental documents, insurance card access, app notifications, customer support, and account-related communications.
To protect Bluecrest Rentals, renters, vehicles, and payment records from fraud, misuse, missing documentation, or unresolved balances.
To compare a submitted driving license and live selfie through Stripe Identity and, after separate disclosure and authorization, request applicable screening through Checkr.
To verify luxury owner-vehicle ownership, lienholder or lessor permission, commercial-use authorization, insurance, and booking eligibility.

Sharing

We use service providers to run the rental system, including hosting, authentication, payment processing, email, SMS, document handling, and operational record storage.
Current providers include Stripe for payments and identity verification, Checkr for authorized screening, Canopy Connect for supported insurance verification, and DocuSeal for electronic rental agreements. Provider privacy terms also apply when you use their hosted flows.
We may share information when required by law, to enforce rental agreements, to protect vehicles or users, or to resolve claims, disputes, payments, insurance, or safety issues.
We do not sell renter personal information.

Location and Telematics

The iOS and Android apps do not request device location permission. You may enter an incident location when reporting an accident.
Some Bluecrest rental vehicles may use vehicle telematics or GPS systems outside the mobile app for fleet security, recovery, maintenance, mileage, and rental compliance. Those systems are governed by the rental agreement and applicable notices.

Retention and Security

We keep rental records for as long as needed to operate rentals, satisfy legal/accounting requirements, resolve disputes, document payments, and protect the fleet.
We use access controls and third-party platforms with security controls, but no system can be guaranteed completely secure.

Your Choices

You can contact Bluecrest to request help with account access, incorrect records, communication preferences, or document questions.
You can disable app notifications or camera access in your device settings. Photos are attached only when you take or choose them. Some rental-related notices may still be sent by SMS, email, phone, or the web portal when needed to operate the rental account.

Contact

Questions about this policy or the Bluecrest Rentals app can be sent to support@bluecrestrentals.com or by calling/texting (314) 888-2215.